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Privacy Policy

matcha5 is committed to protecting your privacy. This privacy statement and policy applies to the online electronic commerce services of Matcha Five Pte Ltd.

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SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our Site, as part of the buying and selling process, we collect the personal information you give us such as name, address and email address.

When you browse our Site, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing: With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 – CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at hello@matcha5.com or mailing us at: matcha5 A’Posh BizHub #07-27, 1 Yishun Industrial Street 1, Singapore 768160

SECTION 3 – INFORMATION SHARING & DISCLOSURE

We want to respect your privacy. matcha5 will not disclose your name, email address or other personal information to third parties without your explicit consent, except as specified in this policy. matcha5 limits access to your personal information to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.

As part of the buying and selling process, matcha5 will facilitate the sharing of information between the two members involved in the transaction. As part of the buying or selling process, you may obtain another matcha5 member’s email address, shipping address, payment information, and/or other information.

You have a limited license to use this information only for matcha5-related communications or for matcha5-facilitated transactions. matcha5 has not granted you a license to use the information for unsolicited commercial messages. Without express consent from that person, you must not add any matcha5 member to your email or physical mailing list. matcha5 may release your personal information to a third-party in order to protect, establish, or exercise our legal rights or defend against legal claims; comply with a subpoena, court order, legal process, or other legal requirement; or when we believe in good faith that such disclosure is necessary to comply with the law, prevent imminent physical harm or financial loss, or investigate, prevent, or take action regarding illegal activities, suspected fraud, threats to our property, or violations of matcha5’s Terms of Use. We may disclose personally identifiable information to parties in compliance with our Copyright and Intellectual Property Policy, as we in our sole discretion believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringement, piracy, or other unlawful activity. In such events, matcha5 may disclose a name, address, country, phone number, email address and company name. matcha5 is affiliated with a variety of businesses and works closely with them.

These businesses may offer promotions or sell items or services to you through matcha5’s services. matcha5 may also provide services or sell products jointly with affiliated businesses. Due to the nature of our business model, when an affiliated business is associated with your transaction, we may share information that is related to such transaction with that affiliated business. matcha5 may share aggregated demographic information with business partners.

SECTION 4 – MATCHA5 VENDORS

Our vendor stores are hosted on matcha5. matcha5 provides our vendors with the online e-commerce platform that allows them to sell their products and services to you.

Your data is stored through matcha5’s data storage, databases and the general matcha5 application. We store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then matcha5 stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

SECTION 5 – THIRD-PARTY PLUG-INS

Third-party plug-ins also may collect information about your use of the Site. For example, when you a load a page on matcha5 that has a social plug-in from a third-party site or service, such as a Like button, you are also loading content from that third-party site. That site may request cookies directly from your browser. These interactions are subject to the privacy policy of the third-party site. In addition, certain cookies and other tracking mechanisms on our site are used by third parties for targeted online marketing and other purposes. These technologies allow a partner to recognize your computer or mobile device each time you visit matcha5, but do not allow access to personally identifiable information from matcha5. matcha5 does not have access or control over these third-party technologies, and they are not covered by our privacy policy.

If you prefer to prevent third parties from setting and accessing cookies on your computer, you may set your browser to block cookies. And you may opt out of the use of cookies by Google Analytics here (https://tools.google.com/dlpage/gaoptout). We can only speak for ourselves; this policy does not apply to the practices of third parties that matcha5 does not own or control, or individuals that matcha5 does not employ or manage. If you provide your information to others on matcha5 or throughout the Internet, different rules may apply to the use or disclosure of the information you provide to them. matcha5 does not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. matcha5 is not responsible for the privacy or security practices of other websites on the Internet, even those linked to or from the matcha5 Site. We encourage you to ask questions before you disclose your personal information to others.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 – SECURITY

The security of your personal information is important to us. Your matcha5 account information is protected by a password. It is important that you protect against unauthorized access of your account and information by choosing your password carefully, and keeping your password and computer secure by signing out after using our services. matcha5 encrypts sensitive information (such as credit card number) using secure socket layer technology (SSL). matcha5 follows generally accepted industry standards to protect the personal information submitted to us, both during transmission and once matcha5 receives it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore,

while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

SECTION 7 – COOKIES

Cookies are pieces of data assigned by a web server that uniquely identify the browser on your PC. Websites typically use temporary cookies called “session” cookies to ensure that you are recognized when you move from page to page within one site and that any information you have entered is remembered. For example, if an e-commerce site did not use session cookies then items placed in a shopping basket would disappear by the time you reach the checkout. Websites also use cookies called “persistent” cookies to enable a website to remember you on subsequent visits, speeding up or enhancing your experience of services or functions offered. matcha5 attempts to install both persistent and session cookies when a user arrives at our Site. Cookies enable our systems to gather information about your navigational patterns through the site. Viewers have the option to accept or disable cookies at any time through their browsers. Visit the “help” portion of your toolbar for more information. If you block or refuse to accept cookies, or delete cookies between visits to the site, you may not be able to access or use certain features or functions of our Site.

SECTION 8 – AGE OF CONSENT

By using this Site, you represent that you are at least the age of majority in your state or country of residence, or that you are the age of majority in your state or country of residence and you have given us your consent to allow any of your minor dependents to use this Site.

SECTION 9 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

YOUR CONSENT

By visiting matcha5.com, you are accepting and consenting to the practices described in this Privacy Statement and the Terms and Conditions.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our us at hello@matcha5.com or by mail at matcha5

A’Posh BizHub #07-27,
1 Yishun Industrial Street 1,
Singapore 768160

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